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Client Billing Concerns

Posted on January 18th, 2021

Estate Planning Lawyer

We, as a law firm, put forth a lot of effort to make sure that we have the invoices prepared correctly. Billing issues seem to be a hard thing for clients to address. Many clients find it uncomfortable to call or email the office with questions about the invoice entries or amounts. If a client has a question about any invoice, we encourage them to contact us.  Dealing with the questions is easier for the billing department to address soon rather than later. We understand that if a client has multiple companies or matters, they may need the invoices separated so they can pay with different accounts. Sometimes, the invoices may need to be revised to allow for separation of business and personal matters for tax purposes.

What we tend to see is that if some clients have a question about an invoice or need the invoice to be revised to break out the billing for several different matters or companies, the client will wait until it is months overdue to address. Once they are contacted for lack of payment, then the issue may come out. The task of going back over months and months to edit the invoices can be done, but it is time intensive. If clients would let the billing department or the estate planning lawyer in Belgrade, MT know in a timely manner that they have questions about the invoices, it would be easier to address the questions. After months have passed, it is harder to remember all the details to address concerns and change invoices and payments.

Addressing any billing concerns right away would alleviate a lot of frustration for everyone involved and result in a quicker resolution.

Silverman Law is willing to work with our clients to set up payment plans and automatic payments to fit all situations. Please always know that you may contact our office with questions about your matters at any time.

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